Customer service is always here to help

You can easily make a new contract via the MyHerrfors service or by calling our customer service.

No, the contract cannot be transferred as it is, but you can make a new contract for the new address when moving.

You can terminate your contract in the MyHerrfors customer portal, by email, or through our customer service. Remember to also provide your moving date and final billing address.

You can check the details of your valid contract in the MyHerrfors customer portal or by contacting our customer service.

No. A new electricity sales contract must always be made for a new place of use. A fixed-term contract ends when you move out.

When a close relative passes away, it is important to notify the electricity seller as soon as possible. 

• Who manages the affairs of the deceased? 
  Either the estate shareholders or a person with a power of attorney. 

• Required documents: In addition to a power of attorney, a copy of the death certificate and a certificate of kinship or estate inventory deed are needed. 

Löydät kaikki laskut ja tiedon niiden maksutilanteesta sekä OmaHerrfors -palvelusta että Herrfors sovelluksesta.

You can order an e-invoice directly from your online bank. You can also ask our customer service to send a request to your bank.

When you sign a new electricity contract, the billing interval is automatically once a month, i.e., 12 times per year. We recommend activating e-invoicing in your online bank for smoother processing.

Tips on how to read your electricity bill can be found here. Read more under “How do I read my electricity bill?”

No. To change the invoice due date, you need to contact customer service.

You log in with your online banking credentials or mobile certificate in MyHerrfors or in the Herrfors app.

In MyHerrfors you can view consumption data, invoices, contracts, and update your personal information.

It depends on your network operator, but in most areas the consumption data is updated almost in real time or at least daily.

First, check that you have the latest version of the app and a valid electricity sales contract. If that doesn’t help, please contact customer service.

You can update your phone number, email address, and language preferences in the MyHerrfors customer portal or by contacting customer service.

Yes, you can add an authorized person to your customer data by contacting customer service.

The customer relationship ends automatically once all contracts and payments have been settled.

Yes, customers are responsible for informing us of their new mailing/billing address or email address whenever it changes.

You can view your consumption data in the MyHerrfors service or in the Herrfors app.

First, check whether it is a general outage by consulting the outage map of your network operator. We supply the electricity, but the distribution is the responsibility of the network company.

Electricity delivery may also be interrupted due to unpaid invoices.

You can find current faults and maintenance work on your network operator’s website. 

You can see Herrfors Nät-Verkko’s current power outages on the Herrfors Nät-Verkko outage map.

Yes, you can register to Herrfors Nät-Verkkos SMS service here.

The best tips for reading your district heating bill can be found on the page “How do I read my district heating bill”.

Herrfors has extensive district heating networks in Pietarsaari (Jakobstad) and Ylivieska. There are also production plants and networks in Alavieska and Raudaskylä in Ylivieska.

The transfer of a district heating connection to a new owner is done by filling out the ownership change form and submitting it to our customer service.

You can monitor your district heating consumption in the MyHerrfors service.